At Fetch, your safety, comfort, and convenience are our top priorities. The Help Center is here to provide you with quick answers, step-by-step guides, and solutions to the most common questions from both riders and drivers. Whether you are booking your first ride or already part of our driver community, this page will walk you through everything you need to know.
1. How to Book a Ride
Open the Fetch app.
Enter your pickup and destination addresses.
Choose the vehicle type that best suits your needs (Economy, Premium, Van, etc.).
Confirm your booking and track your driver in real time.
2. Payment Options
Fetch offers multiple payment methods for your convenience:
Cash payments (subject to driver availability).
Debit/credit cards.
Mobile wallets and digital payment systems.
3. Safety During Your Trip
Always verify the car model and license plate before entering the vehicle.
Check the driver’s name and profile picture in the app.
Use the in-app emergency button if you feel unsafe.
Share your trip status with friends or family directly through the app.
4. Cancellations and Refunds
You may cancel before the driver accepts without charge.
If the driver has already arrived, a cancellation fee may apply.
Refunds are processed automatically within 3–5 business days for card payments.
1. Getting Started
Download the Fetch Driver App.
Complete the registration process with your ID, driver’s license, and vehicle documents.
Wait for account approval and background checks.
2. Earnings and Payments
Drivers keep a higher percentage of fares compared to many other platforms.
Payouts are transferred weekly to your registered bank or mobile wallet.
Bonuses are available during peak hours and special promotions.
3. Driver Support
In-app chat for immediate help.
Phone and email support during working hours.
Local support offices in major cities for document verification and onboarding.
App not working properly? Try updating to the latest version.
Payment declined? Ensure your card or wallet has sufficient balance.
Lost an item? Use the “Report Lost Item” option in the app to contact your driver.
Account deactivated? Check your email for compliance instructions and appeal steps.
If your question isn’t answered above, our support team is always ready to help:
In-App Support: Available 24/7 via chat.
Email: [email protected]
Phone: +27 84 250 0468 - (Mon–Fri, 9am–6pm).
Fetch is built around trust, safety, and fairness. The Help Center ensures that no matter where you are or what issue you face, reliable assistance is always a tap away.
