At Fetch, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, website, and services in South Africa.
1. Information We Collect
- Personal Data: Name, phone number, email, payment details, and identity verification documents.
- Location Data: Real-time GPS location for rides, pick-up and drop-off points.
- Device Data: Mobile device model, operating system, app version, and log data.
- Usage Data: Ride history, preferences, communication with drivers or support.
2. How We Use Your Information
- Provide and improve ride-hailing services.
- Process payments securely.
- Enhance safety and prevent fraud.
- Send important updates, promotions, and policy changes.
- Comply with local laws and regulatory requirements.
3. Data Sharing
- With drivers, for ride fulfillment.
- With payment partners, to process transactions.
- With authorities, where legally required.
- With third-party service providers (e.g., analytics, cloud hosting).
4. Data Retention
We keep your data as long as necessary for legal, operational, and safety reasons. You may request deletion subject to legal obligations.
5. User Rights
- Request access to your personal data.
- Request correction or deletion.
- Restrict or object to certain processing.
- Download your ride history and payment data.
6. Security
We implement encryption, secure servers, and strict access controls. However, no method of online transmission is 100% secure.
7. Updates
This policy may change; updates will be posted in-app and on our website. Continued use after updates means acceptance.
8. Contact Us
If you have questions, contact us at: [email protected]